Returns & withdrawal

30 days to test it at your leisure.

You have the statutory 14-day right of withdrawal plus our voluntary 30-day return policy from receipt of the goods.

  • 30-day returns
  • Statutory right of withdrawal
  • Personal help
1

Send us a short message

Email support@evopane.com with your order number – or use the model withdrawal form in the cancellation policy.

2

Receive return details

We send you the return address and all the information you need.

3

Send it back

Pack the robot safely, ideally with its accessories. The buyer pays the return shipping – in case of a defect or wrong delivery we cover it.

4

Refund

Once received, we refund the purchase price via the original payment method.

Warranty

The statutory warranty applies. In case of a defect, please contact us with your order number and a short description (a photo or video helps).

Legal

All details can be found in our cancellation policy and the terms of service.

Start a return

Write to us – we guide you through every step.

Contact