Shipping & delivery
Free, tracked, no customs.
We ship every order to Germany free of charge – within the EU, with tracking and without additional customs fees.
- Free shipping
- Tracking
- No customs fees
Order confirmed
Right after your purchase you receive an order confirmation by email.
Shipment prepared
Your order is packed and handed over to the carrier. You receive an email with your tracking number.
On its way to you
Shipping takes place within the EU – your parcel usually arrives in 3–7 business days.
Delivered
Unpack, clip the safety rope, get started. We are happy to help with any setup questions.
How much does shipping cost?
Nothing – shipping to Germany is free on every order.
Are there customs fees?
No. The goods are shipped within the EU, so there are no customs fees.
How do I track my parcel?
As soon as your order has shipped, you receive an email with the tracking number and a tracking link.
More questions about delivery?
We usually reply within 24 hours on business days.