Refund policy

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. For several goods delivered separately, the period begins with receipt of the last item.

To exercise your right of withdrawal, you must inform us (Wellbeing Digi LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA, email: support@evopane.com) of your decision to withdraw from this contract by means of a clear statement (e.g. an email). You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. We will send you the return address (within the EU) by email after receiving your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To: Wellbeing Digi LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA, email: support@evopane.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

Voluntary 30-day return

In addition to the statutory right of withdrawal, you can return the goods within 30 days of receipt if you are not convinced. Condition: the goods are complete (robot, power adapter, safety rope, remote control and accessories) and undamaged. Write to us at support@evopane.com; we will send you the return address. After receipt we refund the purchase price. You bear the cost of the return shipment. Your statutory right of withdrawal and your warranty rights remain unaffected.

Warranty

Statutory warranty rights apply. In case of a defect, please write to us at support@evopane.com with your order number and a short description (a photo or video helps).

This English version is provided for convenience; the German version is legally binding.